Senior Service Desk Support Analyst

The Role:
As a result of our robust growth we are seeking a Senior Service Desk Support Analyst (Tier 3) to join our team of professionals in Suffolk, Virginia. Reporting to the Global IT Service Desk Manager you will be responsible for providing second and third level problem resolution for end users and the team, tracking and logging all incidents/service requests in help desk software and preparing knowledge base documentation. You will work closely with personnel from other functional escalation groups to ensure process knowledge is gathered and shared as well as providing technical mentoring.

The Opportunity:
The role description is just one part of the story. This is an opportunity to grow, to stretch, to work within the parameters of the role but stretch to your fullest potential. We are a team that doesn’t count hours, we count performance, we reward contribution and we recognize talent. It is about being at the center of a fast growing company and knowing you are part of that growth. The ability to bring your passion for learning, desire for growth, and energy for moving your career forward is what we offer.